AI Chatbots

10 Ways Customer Service Automation Works Today Instead of delighting customers, companies engineer a bot to emulate human interactions. One of the biggest benefits of customer service automation is that you can provide 24/7 support without paying for night shifts. Other advantages include saving costs, decreasing response time, and minimizing human error. HubSpot is a […]

Customer service automation: Advantages and examples On experiencing an efficient customer service, customers are 38% more likely to recommend the company, while 93% of customers are likely to make repeat purchases. Automated customer service is a process that reduces or eliminates human involvement when responding to customer requests. Learn how the right digital channels and